Complaint Investigation Report, 10/24/2023 — Mimosa Highpointe, Lake Elsinore CA

S1 admitted that they scratched C1’s face leaving injuries on C1’s face. S1 admitted that they were unprofessional and apologized for their behavior.

For allegation, Staff engaged in a verbal altercation with resident:

Interviews with clients and the staff revealed that on 10/13/2023 Staff S1 accused Client C1 of stealing a pair of S1’s headphones. During this incident, S1 yelled at C1. Staff S2 and Client C2 witnessed S1 yell at C1. S1 admitted that they yelled at C1 when they accused C1 of stealing their headphones. S1 admitted that they were unprofessional and apologized for their behavior.

Based on evidence obtained during the investigation, the two (2) allegations listed above are deemed SUBSTANTIATED. A finding that the complaints are SUBSTANTIATED means that the allegations are valid because of the preponderance of evidence the standard has been met.

During today’s visit, two (2) deficiencies were cited per Title 22, Division 6, of the California Code of Regulations. The facility will also be issued two (2) civil penalties totaling an amount of $500 dollars for repeating the same violations within a twelve (12) month period.

An exit interview was conducted, and this report (LIC9099), LIC9099D, and two (2) LIC421FC forms were discussed and provided to Facility Manager Maureen Sevilla, along with a copy of the appeal rights.