Complaint Investigation Report

handle R1. The facility is defined by the placing agency as a Specialized 113 Home, the home is between a level 4I and an Enhanced Behavioral Support Home EBSH. Interviews with staff revealed that staff felt that they were not trained to handle the behaviors but not that R1 require a higher level of care. Based on interviews and record review the allegation of facility is retaining a resident that requires a higher level of care is UNSUBSTANTIATED.

Staff do not provide a safe environment for resident's in care.

Per interviews with staff revealed that it is unpredictable when Residents are going to have a behavior, however it is something to be expected. The first priority is to ensure that the residents are safe. There is a plan in place to clear the area, by sending any other residents to their rooms, if that if not an option, then the residents are redirected outside. If the behavior is extreme then the other residents are taken for a drive, grab a meal and or to the sister facility as a distraction. Lastly, contacting law enforcement is contacted when the resident's behavior becomes combative. Per an interview with Resident # 1 and #2 (R1) and (R2), R1 state that staff do make them feel safe. R2 states that they have been taken off grounds when other residents are having a big behavior. The facility does not have a written safety plan, however could verbally tell what is done to ensure the residents are in a safe environment. Based on observation and interviews the allegation of staff do not provide a safe environment for resident's in care is UNSUBSTANTIATED. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation(s) occurred.

An exit interview was conducted and a copy of this report was provided to Vincent Ortiz, DSP.