Complaint Investigation Report

Allegation #1: Staff did not ensure that the utensils and dishes used for serving residents were properly cleaned and sanitized .

The complaint alleged that the utensils and dishes used to serve residents were not adequately cleaned and sanitized. On 03/13/2024, LPA George interviewed and attempted to interview a resident. On 03/18/2024, LPA George interviewed seven staff members #1-7 (S1-S7). Six of them denied ensuring that utensils and dishes were cleaned and sanitized. The kitchen staff stated that the dishes and utensils are cleaned and sanitized. There have been rare occasions when a dish or utensil contained food remnants, and once staff noticed this, they removed and replaced the item. On 12/19/2025, LPA Richard sent an email regarding the complaint allegations, but it was rejected. No records could be reviewed, and no additional information is available. Because the facility closed on 07/03/2025, we were unable to locate all parties involved in the complaint and, therefore, could not conduct a thorough investigation.

Based on the follow-up investigation, LPA finds that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegation is unsubstantiated.