Home Care Organization Evaluation Report

Enforcement Analyst (EA), Jane Cong-Huyen with the Home Care Services Branch (HCSB), attempted to conduct an onsite inspection visit. EA was unable to meet with the licensee. Business operating hours are from 9:00am – 2:00pm, Monday - Thursday. EA arrived at the HCO business located at the above address and no one was present. EA attempted to contact the licensee, Melissa Mattar, via telephone, text, and email, but was unable to reach the licensee or HCO representative.

Due to the absence of the licensee/designee, EA was unable to review any personnel records/files for staff and Home Care Aides, including insurance documents, posted license and business hours. Multiple attempted visits have been made to this business location, and the licensee also missed the deadline to secure the virtual inspection visit.

Since the licensee/designee is unable to be present for today's inspection visit and unable to make records available for review, deficiency is being cited and noted on the attached licensing report (HCS809D). EA explained this to the licensee via email and text message. This report (HCS809 & HCS809D) and appeal rights will be provided to the licensee via email and regular mail to the address listed above.