Complaint Investigation Report

. It is alleged client #1(C1) was hit in the face by an individual. Interviews conducted with clients revealed 5 out of 5 clients stated they have never witnessed or been hurt physically by other clients or staff. Interviews conducted with staff revealed staff have no knowledge of a client reporting or been observed punched or physically hurt at the facility. Per staff when staff observed a verbal argument or a client with a behavior, they intervene by talking to the clients and de-escalating the situation. Interview with conservator revealed C1 had a history of falls and had not reported other concerns. Documents reviewed revealed C1 was seen on 9/8/22 and 9/25/22 due to falls. C1’s Discharge Summary notes C1 was taken to the hospital on 9/27/22 due to a fall. LPA reviewed attendance sheet for 9/26/22 and LIC 500 for 10/20/22 did not observed the individual listed.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED .

Exit interview was conducted and a copy of this report was provided.