Complaint Investigation Report

Allegation: Staff neglected to provide food to residents.

The detail of the complaint alleges that clients were deprived of food on the evening of 10/21/2022.

The interviews conducted by the Department on 11/1/22 reveal that during the evening of Thursday October 20, 2022, staff did not neglect to provide food to the clients, food service was delayed by approximately 1 ½ hours. According to the Administrator, dinner time is between 6pm and 7pm but that Thursday, the residents did not get their dinner till 8:30pm.

On 9/17/25, the Department spoke with Administrator who confirm what was said during the interview on 11/1/22 with nothing further to add.

On 9/17/25, the Department spoke with Placement Agency contact (W1) who stated that they have not investigated the alleged incident.

Based on interviews conducted, and documents reviewed, there is insufficient evidence to support the above allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.