Complaint Investigation Report

conducted; one staff reported there was no knowledge of residents not being showered regularly, while the second interview reported residents are not showered regularly. Rounding Logs, where showers can be documented, did not provide definitive information. Therefore, due to inconsistent information, this allegation is deemed UNSUBSTANTIATED at this time.

A second report was also received alleging Staff One (S1) was rough with Resident One (R1) when the staff roughly removed the resident's sweater and roughly transferred the resident to their wheelchair. S1 was interviewed and denied the allegation. R1 was interviewed and denied the allegation. R1; however, is diagnosed with a condition which might affect their ability to recall. Therefore, due to insufficient information, this allegation is deemed UNSUBSTANTIATED at this time.

Another report was received by the Department alleging a staff member, Staff One (S1), is rude and will make inappropriate statements to residents in care. S1 was interviewed and denied the allegation. Ten (10) resident interviews were conducted; nine (9) residents denied the allegation. One resident who reported that staff are rude refused to provide additional information regarding the matter. Two (2) staff interviews were conducted; one (1) staff reported having no knowledge of staff being rude, while the other staff reported only hearing a complaint from a resident of an unknown staff member being rude to the resident. The resident identified was questioned and denied the allegation. Therefore, due to insufficient information, this allegation is deemed UNSUBSTANTIATED at this time.

A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred.

This report was reviewed with Business Office Manager Anguiano and a copy was provided.