Complaint Investigation Report

Information obtained from a review of documentation corroborated that law enforcement was called to the facility to speak C1 and Administrator. Administrator then allowed C1 to enter the facility and law enforcement escorted C1 back into their room.

Based on client and staff interviews and the review of documentation, the allegation that Licensee refused to allow resident to enter the facility has been deemed as substantiated. A substantiated finding indicates the preponderance of the evidence standard has been met. This poses a potential health and safety risk to clients in care. The facility will be cited.

An exit interview was conducted. A copy of this report, along with a copy of the LIC9099D, LIC 811, and Appeal Rights were provided.