Complaint Investigation Report

Hacienda Senior Living, Hemet10/10/2025Licence 336426760

Date signed10/14/2025 10:09:59 AM
The inspector’s account

Due to facility closing we were unable to locate all parties involved in the complaint. Therefore we were unable to complete a full investigation. Based upon this investigation, LPA finds that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Allegation #2: Facility did not seek medical attention for resident

It is alleged that R#1 had seizures and facility staff failed to seek medical attention.

On 6/6/2022 LPA Colvin reviewed files and documents related to prior resident (R1).

On 10/10/25 Licensing Program Analyst Sparkle Day began the follow up investigation.

LPA Day attempted to call Reporting Party regarding the allegation but could not be reached at the number provided. R#1 whereabouts are unknown. LPA Day attempted to call the facility. This facility has been closed since 1/31/2025 and there is new Ownership. Therefore No records or files were available for review

Due to facility closing we were unable to locate all parties involved in the complaint. Therefore we were unable to complete a full investigation. Based upon this investigation, LPA finds that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Allegation #3: Resident required emergency medical care due to facility neglect

It is alleged that resident #1 developed a medical problem due to poor diet.

On 6/6/2022 LPA Colvin reviewed files and documents related to prior resident (R1).

On 10/10/25 Licensing Program Analyst Sparkle Day began the follow up investigation.

LPA Day attempted to call Reporting Party regarding the allegation but could not be reached at the number provided. R#1 whereabouts are unknown. LPA Day attempted to call the facility. This facility has been closed since 1/31/2025 and there is new Ownership. Therefore No records or files were available for review

Due to facility closing we were unable to locate all parties involved in the complaint. Therefore we were unable to complete a full investigation. Based upon this investigation, LPA finds that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.

A Copy of this report will be mailed to last known address: 161 N. Hemet Street Hemet, CA. 92544

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction