Complaint Investigation Report

For the allegation, Licensee did not safeguard client’s property. During staff interviews 3 out of the 3 staff stated that client’s property is kept safe and any valuable items are kept with client’s responsible party. During client interviews 2 out of the 2 clients stated their items are kept safe and have not been reported missing.

For the allegation, Licensee did not ensure the facility had hot water. During staff interviews 3 out of the 3 staff stated the facility has hot water. During client interviews, 2 out of the 2 clients stated the facility has hot water. During facility tour, LPA tested facility’s water and observed the facility had hot water.

Based on the evidence found during the investigation, the four (4) allegations listed above are deemed UNSUBSTANTIATED. A finding that the complaints are UNSUBSTANTIATED means although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. During today’s visit, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations. An exit interview was conducted, and this report (LIC9099) was discussed and provided to Administrator Crystal Cortez.