Complaint Investigation Report

For the allegation, Insufficient staff to supervise clients.

LPA Hernandez conducted (6) staff interviews. 3 out of the 6 staff stated they do feel there is sufficient staff to supervise clients in care. Moreover, Program Director indicated they are in the process of hiring additional staff, however, Program Director stated clients are never left unattended and are supervised always. LPA Hernandez observed the staff schedule where it is stated there are a total of (20) staff that work at the facility and there is a 3:1 staff to client ratio.

Based on the evidence gathered during today’s investigation, the allegations listed above are deemed UNSUBSTANTIATED. A finding that the complaints are UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

During today’s visit, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations. An exit interview was conducted, and this report (LIC9099) was discussed and provided to Program Director Marianne Steadman.