Complaint Investigation Report

Seven (7) of seven (7) staff interviewed report that the sink backs up and/or the garbage disposal is not working causing the sink to back up. LPA has confirmed that the facility kitchen sink is not maintained in working order.

It is alleged that the water temperature in the kitchen and bathrooms are too hot. LPA measured the water temperature in two resident restrooms. The resident restrooms located at the back of the building by the drop off entrance, men's and women's sinks measured under regulation temperature at 99 degrees F. Kitchen sink water measured 125 degrees F, which is over regulatory requirement of 105 to 120 degrees F. Client restrooms at the front of the building both measured 112 degrees F and meets the requirement. LPA has confirmed that the facility water temperature is not maintained within required temperature range.

We have substantiated the complaint allegations as valid and that a violation has occurred based on the preponderance of available evidence. A copy of this report along with appeal rights are being reviewed with, and furnished to the facility representative. Please see LIC 9099D.