Complaint Investigation Report

Allegation #2 - Administrator failed to address resident's concern – Based on file review and interview with administrator, it showed that the facility has the house rules and grievance policy that the client signed that stated the process of how to address the client’s concerns and grievances. Facility also provided the staff monthly training that covered house rules and grievance policy. Information received during investigation did not corroborate with the allegation.

During the investigation, LPA did not find evidence to corroborate the allegations.

Based on the evidence, the allegations mentioned above are UNSUBSTANTIATED. A finding that the complaint is UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are unsubstantiated at this time.

An exit interview was conducted where this report, LIC9099, LIC9099C were discussed and provided to the administrator Stephanie Olivas.