Complaint Investigation Report

LPA inspected the mattress in Room #1, and found that the mattress had a urine smell, as well as a rust color on the bottom of the mattress. When LPA lifted up the mattress, LPA observed a sunken spot with a "spring" protruding from the box spring into the mattress. Upon inspection of Room #2, LPA found the mattress to be in overall good shape other than the mattress cover had a tear. In Room #3, LPA observed a sunken "bowed" appearance in the box spring. Room #4 had a sunken spot in the middle of the mattress that was very pronounced. Resident (R4) complained of being "poked" when they sat on the mattress. Based on these observations, coupled with interviews conducted, LPA determined the preponderance of the evidence standard has been met, and therefore the complaint is SUBSTANTIATED.

An exit interview was conducted, where a copy of this report was discussed with and provided to Ms. Parker along with copies of the LIC9099-C, LIC9099-D, and Appeal Rights.