Complaint Investigation Report

Interviews with six (6) of six (6) staffs indicated that they are all providing adequate supervision to all their residents at the facility, and they all reported that they are all checking on their residents at least every two (2) hours more often if needed. Staffs’ interviews revealed that no incident happened at the facility that a resident was threatened by another resident. Records review indicated that staffs are checking on residents every two (2) hours. During the facility visit on 03/25/2024, LPA Brown observed caregivers checking on residents while doing their rounds.

The second allegation indicates Staff did not ensure that a resident received medical services. Interviews with four (4) of four (4) residents indicated that all staffs at the facility are making sure that they all received their medical services and there's no incident that happened that a staff did not ensure that they did receive their medical services. LPA Brown unable to interview Resident #1 (R1) as R1 refused to be interviewed. Interviews with six (6) of six (6) staffs indicated that all staffs at the facility ensure that all their residents received their medical services, that all residents will go to their medical appointments. All staff interviewed reported that no incident happened at the facility that they did not ensure that a resident will receive their medical service because all of their residents are receiving their medical service on time and per schedule. Records review indicated that staffs at the facility are ensuring that the residents are receiving their medical services.

The third allegation indicates Staff left a resident in a wheelchair for extended periods of time. During the investigation, LPA Brown did not find evidence to corroborate the allegation. Interviews with four (4) of four (4) residents indicated that they did not witness a staff at the facility leaving a resident in a wheelchair for extended periods of time. LPA Brown unable to interview Resident #1 (R1) as R1 refused to be interviewed. Interviews with six (6) of six (6) staffs indicated that no staff at the facility leaves a resident on wheelchair for extended periods of time. Interviews with staffs revealed that residents have their set schedule that they follow and their residents participate in the daily activities. Staffs interviewed reported to LPA Brown that there's no incident happened at the facility that a resident was left on a wheelchair for extended period of time. During the visit on 03/25/2024, LPA Brown observed no resident at the facility left on wheelchair by a staff for extended period of time.