Complaint Investigation Report

LPA also interviewed an additional three (3) staff members whom state staff do not financially abuse residents, two (2) of these staff stated they are aware the residents collect money to distribute to staff, however the committee does the planning on their own.

LPA conducted four (4) resident interviews, all four have stated they have not seen, heard, or been victims of financial abuse. Three (3) of these residents have confirmed there is a donation box yearly with one stating “it’s a nice way to recognize and appreciate the staff for all their hard work.”

Based on observation, interviews, and pertinent documents the allegation is unsubstantiated. An Unsubstantiated complaint means, that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted with Executive Director Cristina Ceballos and a copy of this report was provided at the conclusion of the visit.