Complaint Investigation Report

107209341-7-8-2026-24-AS-SMOA-DWALF6-20260724084236

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

07/07/2026 and conducted by Evaluator Mai Yang

COMPLAINT CONTROL NUMBER: 24-AS-20260707082719

Administrator Rosemarie Riemer and Licensee Rosario Ramos

Staff handled resident in a rough manner.

On 07/08/26, Licensing Program Analyst (LPA) M. Yang arrived unannounced to conduct initial complaint visit and deliver findings on the above allegations. LPA introduced self, stated the purpose of the visit, and met with Staff Teopista “Faye” Garcia Gasapos. Administrator (A1) Rosemarie Riemer and Licensee Rosario Ramos was called and arrived later during visit. During the course of the investigation, the department received evidence, conducted interviews, and toured the facility.

During the course of the investigation, the department received video surveillance footage and conducted interviews. A1 yelled at R1 and pointed A1’s finger in R1’s face. As R1 was walking away A1 pulled R1’s shirt and hit R1 on the arm. Based on observation and interviews conducted, observation, and evidence received, the preponderance of evidence standard has been met, therefore, the above allegations are found to be SUBSTANTIATED. A deficiency is being cited on the attached Lic 9099D in accordance to California Code of Regulations, Title 22, Division 6. An exit interview was conducted. A copy of this report and appeal rights was provided to the Licensee whose signature on this report confirms receipt of this report.