Complaint Investigation Report

107209460-7-28-2025-24-AS-SPIY-DM2M3K-20251001091512

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

07/16/2025 and conducted by Evaluator Daiquiri Boyd

COMPLAINT CONTROL NUMBER: 24-AS-20250716085927

Staff does not ensure resident is provided with adequate servigs of food while in care.

Licensing Program Analyst (LPA) Daiquiri Boyd conducted the complaint investigation visit to the facility. LPA was greeted at the front door by caregiver staff Roselle Tayag. During this visit LPA reviewed client files and inspected refrigerator and pantry for food supply, as well as interviewed clients. LPA delivered investigation findings regarding the above allegations. The Department has investigated the complaint alleging: Staff does not ensure resident is provided with adequate servings of food while in care. LPA found an ample food supply in the home, resident stated that she has plenty of food and can help herself if she is hungry. LPA observed resident in the kitchen getting a dinner roll, stating she wanted a snack. Based on the interviews conducted and/or records review the above allegation is UNSUBSTANTIATED. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.