Complaint Investigation Report

107209251-12-21-2023-24-AS-SMOA-CYWNCK-20231227092048

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

12/12/2023 and conducted by Evaluator Kelly J. McClurg

COMPLAINT CONTROL NUMBER: 24-AS-20231212104650

Consulting House Manager (CHM) Phoeun Marez

An unannounced Complaint visit was conducted on the date & times indicated above by Licensing Program Analyst (LPA) K. McClurg. LPA was met @ door by caregiver, introduced self & asked is Administrator was available. Staff contacted Corporate Officer (CO) of Licensee Manpret Singh by telephone. LPA spoke with CO. CO stated that they would not be able to join LPA during visit, however Consulting House Manager (CHM) would be there shortly & is authorized to sign for receipt of report, as well & collaborate on Plan of Correction(s) (POC) for any citations/deficiencies issued.

-LPA reviewed resident records & discussed resident behavior with staff. Per Physician Reports & staff, current residents do not wander & do not have needs that would require awake staff. All resident bedroom doors are kept open, including Staff room door. Staff will check on residents during the night.

-The Department has investigated this allegation & determined it to be UNFOUNDED.

-Exit interview conducted with CHM. Copy of reports provided.