Complaint Investigation Report

107206911-10-17-2022-24-AS-MHON-CL8RCA-20221116115358

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

09/13/2022 and conducted by Evaluator Mai Yang

COMPLAINT CONTROL NUMBER: 24-AS-20220913104947

Area Director Katherine Chattom and Program Director Misty Bryson

Facility is not reporting incidents to the CCL office

Resident was not accorded dignity in his/her personal relationships with staff and other persons

On 10/17/22, Licensing Program Analyst (LPA) M. Yang arrived unannounced to conduct subsequent complaint investigation visit and deliver complaint findings on the above allegations. LPA introduced self, stated the purpose of the visit, and met with Misty Bryson, Program Director. Katherine Chattom, Area Director arrived shortly.

During the course of the investigation records were reviewed and interviews were conducted. The facility failed to report written reports of incidents to the department. Based on interviews, on 09/13/22, S1 called the Area Director, Katherine Chattom via facetime video, to show her that S2 had not changed C1’s brief and in doing so, pulled C1’s pants down which relieved that C1 was not soiled. The facetimie video chat was a violation of C1’s personal rights. Based on record reviewed and interviews conducted, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. Under California Code of Regulations, Title 22, are being cited on the attached LIC 9099D. Plan of correction was discussed. An exit interview was conducted, and a copy of this report and appeal rights was provided to the Area Director.