Complaint Investigation Report
107209202-7-15-2024-24-AS-SMOA-D8HTET-20240826144030
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/08/2024 and conducted by Evaluator Mary Garza
COMPLAINT CONTROL NUMBER: 24-AS-20240308163330
Facility staff handled client in a rough manner
Facility staff spoke inappropriately to client
On 7/11/2024 Licensing Program Analyst (LPA) M. Garza arrived at the facility to deliver findings on the allegations listed above. LPA met with Lead Direct Support Staff, Ivory Atkins explained reason for visit and was permitted entry into the facility. Administrator, Rosalind Ward was contacted and stated she was unavailable to come to the facility. Administrator gave permission to do the visit with Staff present and send the report for signature.
During investigation documents were reviewed and interviews were completed. During LPA’s interview conducted with S1, S1 confirmed they “handled R1 in a rough manner”, “raised their voice”/yelled in R1’s face and “spoke inappropriately” to R1. The allegations listed above are SUBSTANTIATED. Deficiencies cited per Title 22 on attached 9099D.
Exit interview conducted with Lead Staff, Ivory. A copy of this report, deficiencies and appeal right provided via email to Administrator for signature. A delivered and read receipt serves as confirmation.
Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction