Complaint Investigation Report
107209208-6-20-2026-24-AS-SMOA-DVDMEU-20260625093316
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/18/2026 and conducted by Evaluator Mai Yang
COMPLAINT CONTROL NUMBER: 24-AS-20260618102354
Designee Rosalind Ward and Lead Staff Michelle Walsh
Staff use more than one brief on residents.
On 06/20/26, Licensing Program Analyst (LPA) M. Yang arrived unannounced to conduct initial complaint investigation and health and safety check. LPA introduced self, stated the purpose of the visit, and met with Lead Staff Michelle Walsh. Designee Rosalind Ward was called and arrived shortly.
During the course of the investigation, records were reviewed, the facility was toured, and interviews were conducted. Expired perishable food was observed in garage stand up freezer and expired canned foods were observed in pantry. Staff confirms staff utilize on Resident 2 (R2) more than one brief when changing R2 with no doctor's order.
Based on observation, the preponderance of evidence standard has not been met, therefore, the above allegations are found to be SUBTANTIATED. Exit interview was conducted. A copy of this report and appeal rights were provided to Designee whose signature on this form confirms receipt of this report.
Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction