Complaint Investigation Report

Although S1 and S2 denied the allegation, interviews with S1, S2 and Witness #1 (W1) revealed that the facility did not make provisions to provide one on one (1:1) care for C1 at all times. Records from C1’s physician and family dated 12/28/2023 states that C1 needs to be watched at all times. S2 stated that there were three (3) Care Staff employed and one (1) of those three (3) was in training. S2 stated that she/he has it’s own Administrator duties also for the care of the six (6) clients. Interviews further revealed that the facility did not have an adequate number of staff to ensure the proper supervision for C1. The Regional Center of the East Bay (RCEB) was provided a request for additional support that was dated 04/28/24, but the facility did not make provisions for additional care while awaiting approval.

Based on information obtained, the allegation is SUBSTANTIATED. A finding that the complaint is substantiated means that the allegation is valid because the preponderance of the evidence standard has been met.

Deficiency is cited from Title 22 California Code of Regulations and listed on LIC 9099D. Failure to submit proof of correction by plan of correction due date, and any repeat violation within a 12 month period may result in civil penalties.

Exit interview conducted, Appeal Rights, and a copy of this report provided to Rashpal Waraich, Licensee.