Complaint Investigation Report

Although S1 denied the allegations, the other 5 staff interviewed stated S1 at times raised voice to the residents. One of these 5 staff stated that there's a time when S1 spoke sternly to the residents. The 3 residents stated S1 raised voice on residents.

Allegation: staff serve expired food to residents.

RP stated staff were instructed by S1 to serve expired food to the residents. RP further stated that there are food items with mold. Although S1 denied the allegation, two of the staff stated they were instructed by the statf to serve the expired food. Another staff stated there are food items that are expired, however. this staff stated she tastes it first before serving to the residents and does not serve it's no longer good. LPA conducted inspection, randomly checked the food supplies, and observed expired cheese, pesto and sour cream. LPA also observed strawberries and onions with mold.

Based on information obtained, the allegations are substantiated, A finding that the complaint is substantiated means that the allegation is valid because the preponderance of the evidence standard has been met.

Deficiencies are cited from Title 22 California Code of Regulations, and listed on 9099D. Failure to submit proof of corrections by plan of correction due dates, and any repeat violation within 12 month period may result in civil penalties.

Deficiencies and plan and proof of corrections were discussed with the licensee and administrator.

Exit interview conducted. Appeal Rights. LIC9098 Proof of Correction form, and copy of this report provided.