Complaint Investigation Report

Allegation: Facility staff are not providing assistance to residents when needed- Unsubstantiated

During the course of investigation, LPAs reviewed files and conducted interviews with residents/ staffs. LPAs observed three residents and three staffs at the facility. It was alleged Facility staff are not providing assistance to residents when needed, however LPAs interviewed residents two out of two indicated that staff are providing them with assistance they need, and when they needed. LPAs interviewed three staff 3 out of 3 stated they assisted residents with, bathing, changing, cooking, laundry,

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Exit interview is conducted and a copy of this report is provided.