Complaint Investigation Report

Allegation: Insufficient staff based on the Client’s needs and services.

During the course of investigation, LPA conducted interviews and record reviews.

Based on interviews conducted with staff, there is no client that needs 1:1 supervision. In case a client gets up at night, a staff member would get up to assist. 1 of 3 clients is independent. One client gets up to use the bathroom but would go back to bed. None of the clients stay up at night.

Based on LPA observation and record reviews conducted, there is one client who would benefit from a 1:1. The client gets isolated and is kept in the sun room during the day due to behavior.

Based on interviews and record reviews conducted, the above allegations are unsubstantiated.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated .