Complaint Investigation Report

019201164-1-25-2024-15-AS-KHOS-D2DPKG-20240212102307

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1515 CLAY STREET, STE. 310

This is an official report of an unannounced visit/investigation of a complaint received in our office on

01/22/2024 and conducted by Evaluator Grace Luk

COMPLAINT CONTROL NUMBER: 15-AS-20240122171941

Licensee is not revealing the license number in all advertisements.

On 1/25/2024 at 10:00AM, Licensing Program Analyst (LPA) G. Luk arrived unannounced to conduct a complaint investigation and deliver findings regarding the allegation above. LPA met with Residential Supervisor, Alvaro Zambrano and informed him of the reason for the visit.

During the course of investigation, LPA interviewed staff. LPA reviewed facility website and magazine advertisement. LPA observed magazine advertisement has two QR codes which leads to facility website. However, the magazine advertisement itself does not include facility license number.

Based on LPA's information obtained during investigation, the preponderance of evidence standard has been met; therefore, the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, are being cited on the attached LIC9099D. Exit interview conducted. A copy of this report and appeal rights provided.