Complaint Investigation Report

*** This is an amended report***report continues from 9099***

Administrator reported that on 12/21 the facility had issues with heat. Facility maintenance discovered that the condensers on the roof were frozen and covered in ice. Administrator called ABCO Mechanical Contractors for guidance. ABCO recommended turn the unit off and restarting them once the ice had melted. The units were then working properly.

Temperature through out the facility was comfortable. Dining room was 73 degrees, main lobby was 72, second floor lobby was 72 and third floor lobby was 76 degrees. LPA reviewed repair invoices for several repairs to broken thermostats in resident rooms. LPA observed that a space heater was placed in the dining room at the request of a resident felt chilled next to the window.

See amended LIC9099 report dated 1/19/23 for findings.

Exit interview conducted with Executive Director and a copy of this report provided.