Complaint Investigation Report

015601394-9-25-2025-15-AS-YFLS-DM7QAC-20251006115942

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1515 CLAY STREET, STE. 310

This is an official report of an unannounced visit/investigation of a complaint received in our office on

09/18/2025 and conducted by Evaluator Gregory Clark

COMPLAINT CONTROL NUMBER: 15-AS-20250918144840

Staff did not provide resident with required notice of fee increase

On 9/25/25 at 1:30 p.m., Licensing Program Analyst (LPA) Greg Clark and Ardalan Gharachorloo arrived unannounced to conduct an initial 10-day complaint investigation and deliver findings in regard to the allegations above. LPA met with Glenda Bertucci, Executive Director and explained the purpose of the visit.

During the course of the investation LPAs interviewed S1 and S2 and reviewed the rate increase letter given to R1. LPAs were unable to interview R1 as she was not in the facility. LPA left his business card for R1 to call or email to discuss the complaint.

Review of the letter sent to to R1 revealed the letter meets regulation.

This agency has investigated the above complaint. We have found that the complaint was UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis.

Exit interview conducted, a copy of this report provided.