Complaint Investigation Report

Allegation: Staff engaged in an altercation in the presence of a resident in care

During investigation, LPAs interviewed staff (ADM, S1), reporting party (RP) and residents (R2, R3). On 09/11/25 at 9:22AM, RP confirmed with LPA Y Brown that another resident (R2) witnessed the altercation between the 2 staff (S1, S2) and kept telling R1 to stop getting involved. RP also stated that another resident (R3) recorded a video of the entire altercation between S1 and S2. LPAs reviewed the recorded video of the event and observed that both staff engaged in an altercation in the presence of other residents in care. Based on LPAs’ interviews and record reviews which were conducted, the preponderance of evidence standard has been met, therefore the above allegation(s) that staff engaged in an altercation in the presence of another resident was found to be substantiated.

Deficiency is cited per Title 22 California Code of Regulations and listed on LIC9099D.

Failure to submit proof of correction (POC) by plan of correction due date and/or any repeat deficiencies within a 12-month period may result in civil penalties .

Exit interview conducted. Appeal Rights and a copy of this report provided.