Complaint Investigation Report

Allegation: Staff handled resident in a rough manner

Interview with residents revealed that they feel safe and comfortable living at the facility. Interview with residents reveal that they have not experienced any staff members handling them in a rough manner. R1 stated that they are very sensitive when being touched but the staff make sure they are well taken care of. R1 stated that if the residents ask for assistance, there is always a staff there to help. Interview with staff revealed that they have not heard or witnessed any staff members handling the residents in a rough manner. Interview with staff revealed that staff accommodate the needs of the residents.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegation is UNSUBSTANTIATED .

No deficiencies are being cited on this date.

Exit interview conducted with Lisa and a copy of this report provided.