Complaint Investigation Report

The reporting party (RP) stated that staff (S1 and S2) verbally abuse and scare clients. FW1 confirmed the allegation and stated she personally witnessed the abuse. S3 stated there are times when S3 hears C1 having behavior and is restrained by S1 and S2. S3 also stated that S1 and S2 don't send C1 to the program and treat C1 to going out so C1 forgets the incident. S4 stated hearing S1 and S2 raised their voices to C1, and S1 yelled at C1 and C2. Although the administrator (ADM) stated not hearing S1 and S2 yelled at clients and both S1 and S2 denied the allegation, video footage of an incidents proved otherwise. Therefore the allegation is substantiated.

Allegation: Staff physically abuse clients.

FW1 stated personally witnessing S1 and S2 abused C1. S1 denied the allegation, however, C2 stated S1 hit C1. S3 confirmed that it was S1 and S2 on the video footage and stated that S1 was choking C1 during incident. At first, S2 denied the allegation, however, after LPA showed the 2 video footage, of which one where C1 was crying and saying she was pushed, and another footage where C1 was shown with S1 and S2 with slapping and appeared S1 choking C1, S2 stated those were not the right way of redirecting client when client is having behavior. Picture provided to the Department also showed S1 lifting a chair and aimed towards C1. ADM stated that Alexis 'Alex' Ancheta, licensee, forwarded to her one of the videos sent by FW1 to the licensee. Therefore, the allegation is substantiated.

Based on interviews and review of records and evidence, the 2 allegations are substantiated. Deficiencies are cited from Title 22 California Code of Regulations and listed on 9099D. Failure to submit proof of corrections (POCs) by plan of correction due dates and any repeat violation within 12 month period may result in civil penalty.

Deficiencies and plan and proof of corrections were discussed with licensee over the phone in the presence of ADM.

Exit interview conducted. Appeal Rights, LIC9098 Proof of Correction form and copy of this report provided.