Complaint Investigation Report

Allegation: Staff would yell at residents

During investigation, LPAs interviewed Administrator(ADM) and staff: S1, S2, S3, S4 and S5 and interviewed clients: C1 and C2. During staff interviews, S1's interview revealed that they have not witnessed any staff members physically abusing any clients. S1 stated that they have not witnessed any staff members verbal abusing or yelling at the clients. S1 stated that some clients are hard of hearing so staff will need to raise their voices. S1 stated that S5 and W1 had a verbal argument on 9/16/2025. S1 stated that staff did not involve clients and S1 and S5 had a meeting and S5 received a disciplinary action form. Interview with S2 revealed that C1 has hard of hearing so staff have to speak louder. Interview with S3 revealed that they have not witnessed or heard about any staff member verbally abusing any clients or yelling at them. Interview with S4 revealed that they have not witnessed or heard any staff members hitting or yelling at the clients. Interview with S5 revealed that sometimes they have to raise their voices for C1 and C2 to hear them. S5 stated that they have not witnessed any staff yelling at the clients.

During staff interviews, interview with S1 revealed that they have not witnessed any staff members physically abusing any clients. Interview with S2 revealed that they have not witnessed any staff physically abusing clients or ever heard staff talking about if they seen or heard anyone physically abusing clients. S3 stated that they have not witnessed or heard about any staff member physically or verbally abusing any clients.