Complaint Investigation Report

Interview with staff revealed that an emergency packet is created for each resident in situations where resident would be sent out to the hospital. R1's emergency packet included picture ID, social security card, insurance cards, advance directives, physician's report, POLST, resident consent, and service plan. When R1 was sent to the hospital, EMTs were given an emergency packet. Staff stated that other documents such as MAR would be provided to EMTs if requests were made.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegations are UNSUBSTANTIATED .

Exit interview conducted. A copy of this report provided.