Complaint Investigation Report

014700109-2-16-2024-47-HC-WSCT-D4EVCG-20240417161905

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

HOME CARE SERVICES , 744 P STREET, MS 09-14-90

This is an official report of an unannounced visit/investigation of a complaint received in our office on

02/08/2023 and conducted by Evaluator Megan Vigil

COMPLAINT CONTROL NUMBER: 47-HC-20230208075509

Uncleared/Unregistered HCA providing care.

Associate Government Program Analyst (AGPA) Megan Vigil arrived at the location of Aging in Place Home Care to discuss the above allegation on 2.13.2024 at approximately 8:50 AM.

Licensee, Fortune Hughes, greeted AGPA Vigil at the front door. AGPA Vigil interviewed Hughes regarding the Home Care Aide (HCA) mentioned. The client advised Hughes, the assigned HCA brought someone to cover a shift in place of the HCA, who was not registered. Hughes stated, they were notified of the issue after the incident occurred and did not report the incident because the client terminated services the same day of occurrence in January 31, 2023.

Based on AGPA's observations and interviews which were conducted and record review, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. Health and Safety Code are being cited on the attached 9099D report and appeal rights were provided. An exit interview was conducted.