Complaint Investigation Report

LPA interviewed Care Staff Kisha Baily and 2 residents (R1 & R2). During the resident interviews R1 and R2 reported no issues with the food at the facility and both stated that the food was "pretty good." Both also reported having no issues with the staff at the facility and that the staff were always ready to help them if needed. Ms. Baily reported as having no issues with the residents at the facility and that no residents have ever complained to her about other staff.

This agency has investigated the complaints alleging: resident is being discriminated against, staff refused to help resident while in care, staff did not provide adequate food service and facility is unkempt.

We have found that the complaints are UNSUBSTANTIATED . Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations is UNSUBSTANTIATED .

Exit interview conducted, a copy of this reported provided.