Complaint Investigation Report

019200661-2-1-2024-15-AS-YFLS-D35U83-20240307142053

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1515 CLAY STREET, STE. 310

This is an official report of an unannounced visit/investigation of a complaint received in our office on

01/23/2024 and conducted by Evaluator Gregory Clark

COMPLAINT CONTROL NUMBER: 15-AS-20240123160856

On 2/01/24 at 12:00 p.m., Licensing Program Analyst (LPA) Greg Clark arrived unannounced to conduct an initial 10-day complaint investigation and deliver findings in regard to the allegations above. LPA met with Administrator, Haidie Bautista and informed her the reason for visit.

During the course of investigation, LPA interviewed S1 and reviewed R1's file. R1 is no longer at the facility. She left on 1/31/24 telling the S1 that she "has money" and wants to live on her own. File review revealed that R1 has a diagnosis of "schizophrenia." R1's doctor's summary also states R1 "presented with paranoia."

This agency has investigated the complaint alleging staff did not safeguard resident’s mail

and staff tampered with resident’s meals. We have found that the complaint was unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview conducted, a copy of this report provided.