Complaint Investigation Report

S1 stated that she was not available at the time of W1’s visit and asked that he make an appointment with her to see R1. S1 was not comfortable allowing W1 into the facility as there was meeting going on that involved the family of another resident, his Case Manager, the facility behaviorist and staff from the day program. S1 was concerned that given the meetings occurring at that time in the facility it would be difficult to protect the personal privacy rights of the other residents. S1 was aware that W1 was able to meet with R1 outside of the facility.

This agency has investigated the complaint alleging staff did not allow resident to have a visitor. We have found that the complaint was unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.