Complaint Investigation Report

Staff interviewed state that due to the pandemic, the facility was experiencing shortage of staff. The facility contracted with an agency for additional staff. However, since the agency staff are new and not familiar with the resident, it took longer for the agency staff to respond to the residents.

Staff interviewed confirmed with LPA that there were technical issues with the call button around the time the complaint was filed.

Based on interviews conducted and records reviewed, the preponderance of evidence standard has been met, therefore the above allegations are found to be substantiated.

California Code of Regulations, Title 22, are being cited on the attached LIC 9099D.

Exit interview was conducted with Business Office Director, Appeal Rights and copy of this report provided.