Complaint Investigation Report

Allegation: Staff do not ensure the residents consume an appropriate amount of liquid: Unsubstantiated

LPA reviewed care notes that staff are encouraging R1 to drink more liquid. LPA interview S1 stated that R1 doesn’t like to drink the amount of liquid that are given to R1. S1 indicated that even when staff encouraged R1, R1 tend to ignore and said “yea…yea…I know”. LPA interview R1, R1 stated that R1 doesn’t like to drink a lot of liquid. Staff goes around and offered beverages, but R1 doesn’t want to take the offered. R1 stated R1 doesn’t like to drink a lot of liquid (repeated twice).

Allegation: Staff do not prevent the residents from sustaining injuries while in care: Unsubstantiated

LPA interviewed S1, R1, R2, and R3. S1 stated that staff do there ensured checked with residents every four hours. Staff walked around to monitor residents. Residents that stay in their room have their door open or half open, so staff do their walk through. R1 stated that staff checked on me often, because R1 stated that R1 likes to stay in R1 room. R1 stated that “I am an old man so it’s normal that I fall. I don’t like to ask for help because I like to be independent”. S1 noticed that R1 likes to be in R1 socks and doesn’t like to put on slipper. R1 likes to do things independently, and when R1 wear socks the floor can be slippery R1 can fall, so staff pays more attention to R1 to prevent R1 from falling. S1 stated same goes with other residents if they refused then staff can’t force them, but to keep on encouraging. Staff encouraged R1 to wear slipper, but R1 refused, S1 stated most of the residents doesn’t like to be help they like to do thing themselves.