Complaint Investigation Report

Allegation: Staff do not keep the facility free from mold

LPA toured the facility including the kitchen area walk in refrigerator and freezer and there were no signs of mold. Interviews with S1, S2 and S3 there has not been a mold issue that staff is aware of.

Allegation: Staff do not properly maintain the facility's drainage system

Interview with S1 and S2 revealed that there has not been a drainage issue at the facility. S2 stated there has been normal toilet backups due to residents over use of toilet paper and flushing paper towel, diapers and other non-flush able items.

Allegation: Staff do not provide adequate laundry service for the residents

Interview with S2, S3 and S4 revealed that residents laundry is serviced daily. S4 stated that laundry for each resident is conducted the same day as their shower schedule, however, if a residents laundry is full staff will wash their laundry. S2 and S3 stated that if there is an issue with the washer and dryer on the 1st or 2nd floor the large laundry room will wash or dry the residents laundry. S3 stated that the large laundry room is for washing residents linen, which is washed daily and also stated that if there is an issue with one of the washers or dryers on the 1st and 2nd floor the residents laundry will be serviced in the large laundry room.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.