Complaint Investigation Report

Findings: Based on interviews it was found that R1 was receiving additional care from an outside individual that was paid for and chosen by the family. The facility informed the family of concerns and recommended an agency for more contestant care.

LPAs were informed that the personal caregiver was not associated to the facility nor a home health agency. Furthermore the facility confirmed that the care provider would not walk around the facility and would only stay in the resident's room. This individual did not have any contact with any other resident, was never caught sleeping during shift, and was very professional with staff. Staff was informed by the care provider if the resident required any assistance. The care provider was more of an overnight companion than health care provider.

Allegation of: Staff did not enure residents were in taking an appropriate amount of liquids

Findings: Based on interviews and observations the facility has hydration stations located throughout the facility and staff regularly remind residents to drink water and observe them for signs of dehydration.

Upon observation and interview, LPAs found that there were no violations of personal rights and that residents were appropriately hydrated.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegations above do not meet Regulation Requirements are un-substantiated.

Exit interview conducted and a copy of this report provided.