Complaint Investigation Report

On the allegation staff handled resident in a rough manner. LPAs interviewed Resident 2 (R2) and staff. R2 has been a resident for 2 years. R2 stated staff has always handled her nicely, and R2 was not aware of staff handling anyone roughly. Staff stated there was one (1) other staff that worked at the facility previously and none of the staff has handled any resident roughly or have seen another staff handle resident in a rough manner.

Based upon the information obtained during investigation. The above allegations are unsubstantiated. A finding that the complaint is UNSUBSTANTIATED means that although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred.

Exit interview conduct and a copy of this report provided.