Complaint Investigation Report

019200186-1-2-2025-15-AS-HHUL-DDTLA2-20250212073421

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1515 CLAY STREET, STE. 310

This is an official report of an unannounced visit/investigation of a complaint received in our office on

10/30/2024 and conducted by Evaluator Grace Luk

COMPLAINT CONTROL NUMBER: 15-AS-20241030163407

Staff physically abused client(s) in care

On 1/2/2025 at 2:15PM, Licensing Program Analyst (LPA) G. Luk arrived unannounced to conduct complaint investigation and deliver findings in regards to the allegation above. LPA met with Administrator, Lorna Hayag and informed her the reason for visit.

During the course of investigation, LPA interviewed 3 clients, 5 staff, 3 witnesses, and complainant. LPA obtained and reviewed documents including physician's report, IPP, ISP, dangerous propensity, and emergency information. Interview with staff and witnesses indicated no staff hit clients. W3 stated that C1 gets along with staff and clients at the facility. W2 stated that C1 creates fantasy and doesn't always provide accurate information. C1's ISP indicated that C1 has a history of making false statements. Interview with clients revealed that they get along with the staff at the facility.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegation is UNSUBSTANTIATED. Exit interview conducted. A copy of this report provided.