Complaint Investigation Report

It was alleged that staff left residents unattended. Based on interviews conducted with four residents (R1–R4) and two witnesses (W1–W3- W4), all stated: “They have no concern about residents being left unattended; there are always staff available to open the door”. The witnesses interviewed did not observe staff leaving residents without supervision. Residents (R1-R4) interviewed stated that “staff are always available to assist us, and don’t leave us unattended”. R3 stated that “staff don’t leave us unattended. They may be busy at times, but they are always attending to our needs”. R2 stated, “I have not been left unattended”.

Based on the interviews conducted with residents (R1-R4) and Witnesses (W1-W3-W4), the allegation that staff left residents unattended is unsubstantiated: although it may have occurred or be valid, there is insufficient evidence to prove it.

An exit interview was conducted, and a copy of this report was provided.