Complaint Investigation Report

Allegation: Staff are neglecting resident

During investigation, LPA D Panlilio conducted interviews with reporting party (RP), facility staff (GM, ADM) and reviewed resident (R1) documents. Review of R1’s admission agreement showed he has been living at the facility since 07/09/2018. On 07/07/26, LPA interviewed RP who stated that staff did not abuse or neglect R1. RP stated they received a written 30-day eviction notice from the facility on 07/02/26 due to R1’s higher level of care needs and steady decline. On 07/16/26, LPA interviewed staff (GM, ADM) who denied neglecting R1’s care and supervision. GM and ADM confirmed with LPA that they issued a written 30-day eviction notice to R1 and his responsible party (POA) on 07/02/26 due to his change in condition which requires a two-person assist with his activities of daily living (ADLs). GM and ADM stated they continue to work closely with R1 and his POA in finding a safe alternative location to meet his higher level of care needs. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegation that staff are neglecting resident is unsubstantiated.

Exit interview conducted and a copy of this report provided.