Complaint Investigation Report

015600585-1-14-2024-15-AS-YFLS-D3JUZ9-20240320160111

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1515 CLAY STREET, STE. 310

This is an official report of an unannounced visit/investigation of a complaint received in our office on

01/12/2024 and conducted by Evaluator Gregory Clark

COMPLAINT CONTROL NUMBER: 15-AS-20240112141141

Staff are not ensuring the comfort of residents in care

On 1/12/24 at 4:20 p.m, Licensing Program Analyst (LPA) Greg Clark arrived unannounced to conduct an initial 10-day complaint investigation and deliver findings in regard to the allegation above. LPA met with Ruby Bucu, Care Staff and explained the purpose of the visit.

LPA spoke with S1 via the telephone. S1 stated that the heater has been inoperable since the on-set of the cooler weather. S1 further stated that the owner did have 1 repair company look at the heater and determined it needs to be replaced. LPA toured the facility and observed space heaters in all of the bedrooms occupied by residents. All residents interviewed said that they were comfortable.

This agency has investigated the above allegation. We have found that the complaint was unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview conducted, a copy of this report provided via email.