Complaint Investigation Report

All staff interviewed denied the allegation and indicated it is R1 who hit other residents which confirmed by one of the residents. Due to the other resident’s medical condition and diagnosis, LPA was not able to obtain information from this resident. Review of R1’s records showed R1 has aggressive behaviors. SIRs showed R1 hit other residents.

Allegation: Resident hit another resident (R1) while in care,

R1 stated that other resident fights her. One of the residents interviewed stated it is R1 who hit other residents. The 2 staff stated it is R1 who hit other resident and when it happens, they redirect the residents. One of these staff indicated when R1’s family member comes to the facility, other residents complain to the family member about R1’s behaviors.

Allegation Staff do not ensure resident is taking prescribed medication.

R1 stated she does not want to take one of her medications because of the taste and that her sister told her not to take that medication. Staff interviewed confirmed R1’s statement. S1 stated R1 hid the medication under her tongue and spit in the sink while S2 stated R1 put the medication in the tissue paper. During another interview on 12/09/22, S1 stated that R1 listened to her family member and was already taking all her medications.

Allegation: Staff does not treat resident with dignity and respect.

All 3 staff interviewed denied the allegation.

Based on all information obtained, there is not a preponderance of evidence to prove the alleged violations did occur, therefore the allegations are unsubstantiated.

Exit interview conducted and copy of this report provided.