Facility Evaluation Report

Joyce Home, Hayward04/20/2026Licence 019200247

Capacity6
Census6
Date signed04/20/2026 01:57:41 PM
Name of licensing program analystKelly Nguyen
Name of licensing program managerBennett Fong
The inspector’s account

On this day, at around 9:30 am, Licensing Program Analyst (LPA) K. Nguyen arrived unannounced to conduct an annual required inspection. LPA was met by caregiver Belinda Cruz. LPA explained the purpose of the visit to Belinda. Licensees Nicanor and Nicole Marcelo Co-Administrator arrived at the facility later. The facility is a Level 4F home vendorized by the Regional Center of the East Bay (RCEB).

LPA inspected the facility inside and out, including but not limited to 3 client rooms, dining, kitchen, garage, and backyard. There was a supply of linen, towels, and warm blankets available for the client's use. Hygiene products were observed to be available. Fire extinguishers appeared full and were last serviced on 4/20/26. Smoke detectors were tested and observed to be functional. The last earthquake drill was conducted on April 06, 2026. The last fire drill was conducted on 2/19/2026. Hot water temperature measured 118.4 F. Liability effective from 11/17/25 to 11/17/26.

At 12:00 PM, LPA reviewed 6 clients and 4 staff files. All staff are fingerprint cleared and associated with the facility. They have current First Aid/CPR training.

At 12:30 PM, LPA verified the P & I money, logged it, and observed that the records are accurate and the money is intact. The facility has a surety bond sufficient to cover the amount of money being handled at one time.

Deficiency observed during today's visit:

- At around 11 am, LPA observed that the refrigerator light was in disrepair.

Deficiencies cited per Title 22 California Code of Regulations and listed on LIC809D. Failure to submit proof of corrections (POC) by the plan of correction due date and/or any repeat deficiencies within a 12-month period may result in civil penalties.

An exit interview was conducted with Nicole Marcelo, and Appeal Rights were provided.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction