Complaint Investigation Report

Allegation: Lack of staffing resulting in residents' needs not being met.

It was alleged that there’s a lack of staffing resulting in residents' needs not being met.

Interviews with ED, S1, and S2 stated that there are at least 5 people during the daytime shifts. S2 stated that if a staff member calls out for their shift, S2 will ask another staff member to pick up an extra shift, or the facility will request from temporary agency to assist with staffing. Interview with S3, S4, S5, S6, and S7 stated that on their floor there is enough staff members to meet the residents’ needs. Interview with S6 also stated that S6 can also assist other staff members with transferring residents if needed. LPA interviewed 7 residents. Interviews with R2, R4, R5, R6, and R7 stated that the amount of staff on the floor are sufficient in providing the care and needs for them and/or their partners that reside in the same room. R4 and R5 stated that the floor could use more staffing for how many residents residing. However, R4 and R5 stated that the number of staff on each shift still meets the needs of the residents and they assist with the residents’ Activities of Daily Living (ADLs). Interviews with W2 and W3 indicated that they visit their family members often and stated that they have observed staff provide services such as dressing, toileting, and/or shower assistance to their family members. Interview with W3 who live in independent Living stated that they are providing and assisting with R6’s ADLs. Based on information obtained from RP, they indicated that there's residents that need three persons assist. However, LPA reviewed R1 and R11’s previous and current service plan that showed both residents need a two person assist when transferring and not three persons assist. A review of the current LIC500 and staff schedule indicates that there is staffing to meet the needs of the residents.

Based on interviews and record review conducted, the above allegation that lack of staffing resulting in residents’ needs not being met is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are unsubstantiated.

Exit interview was conducted with Executive Director and a copy of this report was provided.